Last Revised: 25 January 2023
This is the Privacy and Cookie Statement for TodayTix, Ltd ("TodayTix"), our website hosted at www.todaytix.com/uk/privacy-policy (**"we,"** **"us,"** and **"Our Site"**) and each of our web and mobile applications that we make available from time to time (**"Applications"** ). Our Site and Applications are operated by or on behalf of TodayTix.
This Statement, and any other documents referred to in it, set out:
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purposes of United Kingdom and European Economic Area data protection law, (the "Data Protection Law"), the data controller is: TodayTix Ltd, UK Limited, 5 New Street Square, London, EC4A 3TW United Kingdom, UKsupport@todaytix.com.
We will collect and process the following personal data from you:
A. Information you give us
This is information about you that you give us directly when you interact with us.
B. Information we collect about you from using Our Site:
C. The legal bases we rely on:
The law on data protection sets out a number of different reasons for which we may collect and process your personal data in certain circumstances, including:
We can collect and process your data with your consent.
E. Contractual obligations
We need your personal data to comply with our contractual obligations.
F. Legal compliance
If the law requires us to, we may need to collect and process your data.
G. Legitimate interest
We may require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
We will use this information in our legitimate interests, where we have considered these are not overridden by your rights, to:
Where permitted by one of the legal bases above, we will use your personal information for marketing analysis and to provide you with promotional update communications by email, SMS, WhatsApp, and letter about our products/services and those of carefully selected third parties.
You can object to further marketing at any time either, at the point such information is collected on Our Site or Applications by selecting the relevant option in your account settings or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us at UKsupport@todaytix.com.
The data that we collect from you is transferred to, and stored at, a destination outside the United Kingdom ("UK") and/or European Economic Area ("EEA"), as applicable, that is not subject to equivalent Data Protection Law. For our purposes, the information we collect is processed and stored on secure servers located in the U.S. state of Virginia. This is necessary in order to process the information.
We may transfer your personal information outside the UK or EEA:
We retain personal data for as long as is necessary to fulfil the transactions you have requested, for key business requirements such as marketing or for essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. The criteria we use for determining retention periods for different categories of data will vary but may include:
Some of the cookies used by Our Site are set by us, and some are set by third parties who are delivering services on our behalf.
Below you’ll find the cookies and other technologies that we set when you visit our Site/Applications and their purpose. To help you better understand why we’re setting them, we’ve used the categories and definitions set by the International Chamber of Commerce (“ICC”):
Strictly necessary: cookies that enable the services that you have specifically asked or paid for;
Performance: cookies that collect information on how visitors use Our Site including the pages visited and most frequented as well as the sources of our traffic. They are used to help us improve how Our Site works;
Functionality: cookies that help us remember the choices you have made so we can provide you with a more personalised experience; and
Advertising: cookies used to deliver more relevant ads, and to make sure you don’t see the same adverts over and over again.
A. We have several partners who also set cookies and other technologies on our Site/Applications. These partners include companies that help us better understand how to serve you, companies that serve our house ads, power the tools on our Site/Applications, and companies that require cookies for their social applications to work. They include:
B. In addition to the cookies set directly by our partners, there are also cookies set by third parties to help deliver and monitor their ads. Please note we neither control nor have access to those cookies, and these advertisers’ uses of cookies are subject to their own privacy policies and not that of TodayTix.
A. You can always modify your browser so as not to accept cookies or to notify you when cookies are sent to it. For more information about cookies including removing any or all of your cookies, please visit All About Computer Cookies. Please note, however, that by blocking or deleting cookies used on Our Site or Application, you may not be able to take full advantage of Our Site or Applications (as the case may be).
B. Also, if you would like to remove the Google Analytics and DoubleClick cookies, please visit the following links, Google Analytics Opt-out and Google Ads Browser Plugin, respectively. You should be aware that this will affect your Google cookies on all sites, and not just ours.
We do not give, rent, lend, or sell individual information to any third party. Furthermore, we will not disclose any information about individual users, except as described below.
A. We may disclose aggregate statistics about visitors to Our Site, users of the Applications, customers, and sales in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
B. We may disclose your personal information to any of our affiliates, service providers, theatre partners, or to our agents or contractors who assist us in providing the services we offer through Our Site or any Application, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.
C. In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
D. We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect Our Site or any Applications or the rights, property or personal safety of any person.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via Our Site or any Applications whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Our Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
Protecting the safety of children when they use the internet is important to us.
Our Site and our Applications are intended for use only by persons who are at least 16 years of age. By using Our Site and our Applications, you confirm to us that you meet this requirement. If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to TodayTix’s Site and Applications. Users without this consent are not allowed to provide us with personal information.
If you are under the age of 13, your parent or guardian must consent on your behalf where we ask for consent in relation to the use of your information.
We may amend this Privacy and Cookie Statement from time to time. If we make any substantive changes to this policy, we’ll announce it on Our Site and notify you by email.
A. You have the right under certain circumstances:
B. Your right to withdraw consent: Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us at UKsupport@todaytix.com.
You can also change your marketing preferences at any time as described in 'our promotional updates and communications' section;
C. You can also exercise the rights listed above at any time by contacting us at UKsupport@todaytix.com.If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html ).
The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.16. Privacy Notice for Employees, Applicants, and Candidates within the United Kingdom
TODAYTIX LTD ("we" or the "Company") is a "data controller." This means that the Company is responsible for deciding how we hold and use personal data about you. You are being provided with a copy of this privacy notice because you are applying for work with us (whether as an employee, worker or contractor). It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).
The kind of information we hold about you. In connection with your employment and/or application to for with us, we will collect, store, and use the following categories of personal data about you:
We may also collect, store and use the following "special categories" of more sensitive personal data: information about your race or ethnicity and sexual orientation.
How is your personal data collected? We collect personal data about candidates from the following sources:
How we will use information about you. We will use the personal data we collect about you to:
It is in our legitimate interests to decide whether to appoint you to the role since it would be beneficial to our business to appoint candidates to open roles.
We also need to process your personal data to decide whether to enter into a contract of employment or engagement with you.
Having received your CV and covering letter and your application form, we will then process that information to decide whether you meet the basic requirements to be shortlisted for the role. If you do, we will decide whether your application is strong enough to invite you for an interview. If we decide to call you for an interview, we will use the information you provide to us at the interview to decide whether to offer you the role. If we decide to offer you the role, we will then take up references before confirming your appointment.
If you fail to provide personal data. If you fail to provide information when requested, which is necessary for us to consider your application (such as evidence of qualifications or work history), we will not be able to process your application successfully.
How we use particularly sensitive personal data. We will use your particularly sensitive personal data in the following ways:
Automated decision-making. You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.
Recipients of your personal data. We may disclose your personal data to members of our HR team, the relevant team managers in respect of the role you are applying for in order to make hiring decisions.
It may be necessary from time to time for us to disclose your personal data to third parties or agents, including without limitation to the following:
Why might you share my personal data with third parties? We will only share your personal data with the following third parties for the purposes of processing your application: Greenhouse Software, Inc., and Lever.
Transfer of personal data outside the UK or EEA. The personal data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom ("UK") or European Economic Area ("EEA"), as applicable, for the purposes described above. Those countries may not provide an adequate level of protection in relation to processing your personal data. Due to the global nature of our business, your personal data may be disclosed to members of our group outside the UK or EEA, including in particular in the USA. It may also be processed by staff operating outside the UK or EEA who work for us or for one of our suppliers who act on our behalf. We will ensure appropriate safeguards are in place to protect the privacy and integrity of such personal data. You can obtain information concerning such safeguards from firstname.lastname@example.org or email@example.com, where applicable.
Data security. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. Details of these measures may be obtained from firstname.lastname@example.org or email@example.com.
Unsuccessful applicants If your application for employment or engagement is unsuccessful, we will hold your data on file for twelve months after the end of the relevant recruitment process to the extent necessary to enable the Company to comply with any legal obligations or for the exercise or defence of legal claims (subject to any applicable legal or regulatory obligations to retain such information for a longer period).
It is likely that we will wish to retain your data for a further period of 6 months on the basis that a further opportunity may arise in future and we may wish to consider you for that. If so, we will write to you separately, seeking your explicit consent to retain your personal data for a fixed period on that basis – you do not have to consent to this, and you can withdraw your consent at any time thereafter.
At the end of that period (or if you withdraw your consent prior to this) we will securely destroy your personal data in accordance with applicable laws and regulations.
In the event that any court actions or other legal proceedings are pending or impending, personal data will be deleted after termination of the court action or legal proceeding as appropriate.
Your rights in connection with personal data. Under certain circumstances, by law, you have the right to:
If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact firstname.lastname@example.org or email@example.com.
Right to withdraw consent. When you applied for this role, you may have provided consent to us processing your personal data for the purposes of the recruitment exercise. You have the right to withdraw your consent for processing for that purpose at any time. To withdraw your consent, please contact firstname.lastname@example.org or email@example.com. Once we have received notification that you have withdrawn your consent, we will no longer process your application and, subject to our retention policy, we will dispose of your personal data securely.
Complaints. You have the right to lodge a complaint with the UK's Information Commissioner's Office if you are unhappy with how your personal data is being handled.
Further Information. If you require any further clarification regarding this privacy notice, please contact firstname.lastname@example.org or email@example.com. Customer Services
TodayTix Ltd, UK Limited 5 New Street Square London, EC4A 3TW United Kingdom
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