Terms of Use - United Kingdom

Website and Applications Terms of Use

Last Revised: 26 June, 2023


These are the terms and conditions of use for www.todaytix.co.uk ( Site ) and mobile applications (Applications). The Site and Applications are operated by Todaytix, Ltd (weus and our). We are a limited company, registered in England. Our registered company number is 09362667, and our registered office is at 5 New Street Square London EC4A 3TW. We are a provisional member of the Society of Ticket Agents and Retailers.

Your use of the Site and Applications will be subject to these terms and conditions and by using the Site and Applications you agree to be bound by them.

We reserve the right to change these terms and conditions from time to time by changing them on the Site and Applications.

About us

TodayTix is a mobile application and web site for purchasing theatre tickets. In some cases you will be purchasing theatre tickets from us directly, and in other cases we will be acting as agent on behalf of the theatre ("Owner") from whom you will be purchasing theatre tickets and who has authorised us to sell the theatre tickets on their behalf.

How we work

You can download the TodayTix Application onto your iOs or Android device for free and browse for tickets of theatre performances. If you would like to purchase a ticket, you will need to register a payment card with the Application. TodayTix reserves the right to refuse to accept any users at its sole discretion. You will then have access to the Owner's inventory where you can choose your seats and purchase your tickets. You can pay for your ticket via our third party payment providers. Once you have purchased your tickets, you will receive a confirmatory e-mail confirming (amongst other things) the number of tickets, price and reference number. You will need to bring a form of personal identification and your reference number when you collect your tickets from the venue. We will send you a reminder email before you are due to attend your theatre performance.

Ordering and availability

Tickets may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order by tapping the “BUY NOW" button on the checkout page on our app, or by clicking "Click again to pay now" on our website. In respect of tickets purchased directly from us, the contract between you and us in relation to the Tickets ordered (Contract) will only be formed when we send you an email confirming your purchase (Order Confirmation). After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract. In respect of ticket sales where we are acting as agent on behalf of the Owner, such contract will be between you and the Owner, and the Owner will be the party under a legal duty to supply you with goods that are in conformity with the contract. In such cases our role is merely to facilitate the purchase of your tickets from the relevant Owner, by acting as the Owner's agent to sell the tickets. In respect of tickets purchased directly from us:

(i) TodayTix guarantees that the ticket you purchase through the Services will provide valid entry to the event described on the ticket, and that the ticket you receive from us will be the same one as the one purchased through the Services.

(ii) If the ticket you receive from us is not the same one as purchased through the Services, then TodayTix will provide you with a ticket of the equivalent face value or, if we cannot provide this, we will provide a full refund, including any TodayTix fees.

In the event a live event is cancelled or postponed, TodayTix will attempt to contact you to inform you of refund or exchange procedures. TodayTix or Owner, as applicable, guarantees that if an event is cancelled and not rescheduled, TodayTix, or where the ticket is purchased from the Owner, will facilitate a return of the full purchase price of your tickets in the form of a Voucher for the transaction amount. A Voucher is a credit worth the same amount as the total amount charged in the original transaction. If TodayTix does not receive a written request for a refund (not including any applied booking or order fees) in lieu of a Voucher within ten (10) days from the issuance of the Voucher, then it will consider the offer of a Voucher in lieu of refund to be accepted by the Customer. Should a Voucher be used towards the purchase of a future event that itself is subsequently cancelled, a replacement Voucher in the amount of the purchase price (not including booking, handling, or order fees) will be issued and this will not be replaced by a Voucher relative to the value of that successive transaction. For exact instructions, or to request a refund for any cancelled or postponed event, please visit https://support.todaytix.com/support/home.

Risk and title

Tickets ordered will be at your risk from the time you collect the ticket. Ownership of the Tickets ordered will also pass to you on collection, provided full payment of all sums due in respect of the Tickets has been received.

Price and payment

The price of Tickets is as quoted on the Site and Applications. If applicable, prices include VAT. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Payment for all orders must be made by credit or debit card on the checkout page.

We will not charge your credit or debit card until we send you your Order Confirmation.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

Cancellation and refunds

You may not cancel the Contract for Tickets once you have placed an order and they may not be returned to us for a refund or exchange.


Customers who arrive late for a performance may not be admitted until a suitable break. Certain venues/productions may not admit latecomers at all. You must enquire with the venue for specific information on their latecomer policy. In the event that it is not possible to admit a latecomer for any reason, no refunds will be offered.

Referral Codes, Credits, and Vouchers.

TodayTix reserves the right to cancel any referral program at any time. TodayTix may from time to time, in our sole discretion, issue customer service credits and/or vouchers, which TodayTix reserves with right to revoke with or without notice.

Our liability

Nothing in these terms and conditions shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • under Part I of the Consumer Protection Act 1987; or
  • for any other liability that may not, under English law, be limited or excluded.

Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Tickets and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

Access to the Site and Applications

It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and Applications and is compatible with the Site and Applications.

We may, from time to time, restrict access to certain features, parts or content of the Site and Applications, or the entire Site and Applications, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false.

We cannot guarantee the continuous, uninterrupted or error-free operability of the Site and Applications. There may be times when certain features, parts or content of the Site and Applications, or the entire Site and Applications, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Site and Applications, or any features, parts or content of the Site and Applications.

What you are allowed to do

You may only use the Site and Applications for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site and Applications on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and Applications and, where they apply, will be displayed on-screen or accessible via a link.

What you are not allowed to do

Except to the extent expressly set out in these terms and conditions, you are not allowed to:

  • store pages of the Site and Applications on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the pages of the Site and Applications;
  • remove or change any content of the Site and Applications or attempt to circumvent security or interfere with the proper working of the Site and Applications or the servers on which it is hosted; or
  • create links to the Site and Applications from any other website, without our prior written consent.

You must only use the Site and Applications and anything available from the Site and Applications for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.

Intellectual property rights

All intellectual property rights in any content of the Site and Applications (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site and Applications. Downloading, distributing, or sharing ticketed video content booked through an account on TodayTix is strictly prohibited. In the event you print off, copy or store pages from the Site and Applications (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.


We may change the format and content of the Site and Applications from time to time. You agree that your use of the Site and Applications is on an {"'as is'"} and {"'as available'"} basis and at your sole risk.

Whilst we try to make sure that all information contained on the Site and Applications (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

Except to the extent that our Site and Applications Terms of Supply apply, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and Applications and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site and Applications or relying on any of its content.

We cannot and do not guarantee that any content of the Site and Applications will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

Your personal information

Use of your personal information submitted to or via the Site and Applications is governed by our Privacy and Cookie Policy.

User content

The Site and Applications may allow you to upload user-generated content in public areas so that you may review the Applications in the comments pages and/or message boards (collectively User Content Areas). We do not control the material submitted to User Content Areas (collectively User Submissions), nor are User Content Areas actively moderated. You are solely responsible for the content of your User Submissions as submitted by you and acknowledge that all User Submissions express the views of their respective authors, and not our views.

If you participate in any User Content Areas, you must:

  • keep all User Submissions relevant to the purpose of the User Content Area;
  • not submit any User Submission that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party;
  • not submit any User Submission that contains any viruses and/or other code that has contaminating or destructive elements;
  • not submit any User Submission containing any form of advertising; and
  • not impersonate, or misrepresent an affiliation with, any person or entity.

You agree that, by submitting any User Submission, you grant us and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Submission (in whole or part) and/or to incorporate it in other works in any form, media or technology, and you waive any moral rights you may have in, or to be identified as the author, of such User Submission.

Whilst we do not pre-screen User Submissions, we reserve the right, in our sole discretion, to delete, edit or modify any User Submission submitted by you and/or to close any topic, at any time without notice to you.

Complaints about the content of any User Submission must be sent to UKsupport@todaytix.com and must contain details of the specific User Submission giving rise to the complaint.

External links

The Site and Applications may, from time to time, include links to external Site and Applications, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these Site and Applications or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external Site and Applications does not imply any endorsement of or association with their operators or promoters.


Rush is an opportunity to access exclusive low-price tickets. Every performance day, a limited number of Rush tickets are released on a first-come, first-served basis.

How to unlock:

  • Click “Unlock now”
  • Click “Share on Instagram stories”, “Share on Twitter”, “Share on Facebook” 

    • You may also click on “Unlock without sharing”

Once unlocked, the feature will remain unlocked for that show until you make a purchase to that show. 

If you select one of the “Share” buttons within the Application, TodayTix will make available to you a personalized link with verbiage and/or imagery which you may choose to share with your friends via the social networking site(s) (“SNS”) you selected. Once you have shared the personalized link through an SNS using the Application, or if you have selected “Unlock without sharing,” TodayTix will make provide you access to our Rush Program, alerting you when Rush tickets become available at the advertised price.

Rush Tickets are available on a first-come, first-served basis. Unlocking does not guarantee customers' ability to hold and purchase Rush tickets. Rush prices are subject to change. TodayTix makes no guarantees as to availability.


You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

These terms and conditions may not be varied except with our express written consent.

These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

These terms and conditions shall be governed by English law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the English courts, provided that, if you are a consumer and not a business user and you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. Nothing shall prevent us from bringing proceedings to protect our intellectual property

Ticket Protection

When purchasing a ticket(s) on the TodayTix app, TodayTix may offer users optional Ticket Protection for an additional price for select shows and/or events listed on TodayTix. 

How it works: When a user chooses to purchase Ticket Protection (when available) and cancels their order 24 hours or more before the advertised start of the show, they will be issued a TodayTix voucher worth 100% of the price of their order, including related order fees, but less the price of the Ticket Protection. If a show/event is canceled for any reason, a voucher worth 100% of the price of the order, including Ticket Protection fees, will be issued. Ticket Protection vouchers can be redeemed for up to a year from the date the voucher is issued for any show with ticket availability on TodayTix within the United States. 

If a user has purchased Ticket Protection and wishes to cancel their respective ticket order within the TodayTix app:

  • Click “Account”
  • Click on “My Orders” 
  • Find the respective show you want to cancel
  • Click “Options”
  • Click “Cancel with Ticket Protection”
  • When prompted, “Confirm” you are sure
  • You will receive an email confirmation with your TodayTix voucher, along with instructions on how to use a voucher on TodayTix


  • The advertised Ticket Protection fee is per ticket, and, when Ticket Protection is selected by the User, will be applied to all tickets within the respective transaction.
  • Shows eligible for ticket protection are chosen at the sole discretion of TodayTix. 
  • Ticket Protection can only be made during the checkout process for the respective show you are purchasing tickets for. You may not add Ticket Protection after your order is complete. 
  • Ticket Protection fees are non-refundable. 
  • All times are based solely on Company’s computer clock. 
  • When using any type of voucher code to purchase tickets on TodayTix, your order cannot be combined with any other promotional code, gift card, or another voucher code. 
  • Vouchers have no cash value and cannot be exchanged for cash.
  • Vouchers will have a declining balance and can be used on multiple occasions, however, vouchers will be locked to the first device they are used on.

If you have any questions about Ticket Protection, please contact UKSupport@todaytixgroup.com.

Contacting us

Please submit any questions you have about these terms and conditions or any problems concerning the Site and Applications by email to UKsupport@todaytix.com.

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