Drunk Shakespeare DC tickets

ABSOLUTELY HORRIBLE!!!! The staff at the Sage, in particular those working the Drunk Shakespeare event, were some of the most rude, callous, and overall inconsiderate people I have ever experienced. I purchased two tickets to the Drunk Shakespeare show on Valentines Day of this year, for my wife and I. Being a father of two little girls, a union firefighter, and a single income household, getting time away with my wife comes only a couple times every few years. Our show was set for 9 o'clock that night, and after our dinner was over, we set ourselves an hour of leeway to make it from the restaurant to the venue. Being that it was only 10 blocks away, we thought this was sufficient timing. However, after 4 uber rides confirmed and then canceled, we made the command decision to run (quite literally) to the show. When we arrived, my wife and I were sweating and out of breath. We made it to the ticket office at 9:12. We apologized to the staff perfusely, explained our situation, and stated that we understood if we couldn't be seated right away, as we didn't want to cause an interruption. We were just happy to be there and enjoy the show. When I presented my tickets to the person scanning them, we were told that we could be seated, but that we would no longer be sitting together. At first I thought they were joking and when I realized that they were serious, I asked them what they meant. The attendant told me that because we arrived TWELVE MINUTES late, they had given our seats our seats away to other people. I asked if whoever was given our seats could be told to go to their purchased seats, and was scoffed at. The attendant stated that this was "not going to happen." After paying for tickets, arranging and paying for childcare, traveling over an hour and literally RUNNING to see this show, I was not going to be allowed to sit with my wife in the seats that I paid for....on Valentines Day! I told the staff that this was unacceptable and that if they would not seat us in our seats, I wanted a refund. They stated that I either had to return the next day (and they do not open until the evening) or call/email them in order to be refunded. I pleaded with 4 different people to just let us sit in our seats. This is when the staff went from being rude and callous to downright horrid. My wife and I were told that if we did not leave, they would call the police and have us arrested for trespassing. My wife and I were in complete shock and she was devastated. Turns out, those working that night are also complete liars! After communicating for 3 days via email, I was then informed that I would not be refunded, as all sales were final. Now I am having to dispute the charges with my bank and instead of making a wonderful memory with my wife, I am writing this review. I really can't put into words how disrespected we were that night and how utterly repugnant every member of the staff was. It's left a lasting impression on the both of us. Don't waste your hard earned money on these entitled, self absorbed losers!